Refund Policy

The Free plan costs nothing, so there is nothing to refund. On a paid plan, if you are not getting what you expected, write to us and we will sort it out.

Paid plans are charged monthly through our payment processor and renew until cancelled. An upgrade is charged as the difference for the rest of the current period and keeps your renewal date. A downgrade takes effect at the end of the period you have already paid for, never mid-period.

The Free plan is genuinely free. It is not a trial that converts and it has no card attached. Exceed its limits and collection stops until the next period or until you upgrade. We do not bill you for the overage and then ask you to pay it.

Your first payment

If you are dissatisfied with Measura for any reason, ask within 14 days of your first payment and we refund it in full. No justification needed.

Cancelling part-way through a term

• Annual plans. Cancel mid-term and we refund the unused whole months, pro rata from the end of the month in which you cancel.
• Monthly plans. The current month runs to its end and is not refunded pro rata. Your plan simply does not renew.

Our mistakes

Charged for the wrong plan, charged twice, or charged after cancelling: our error, refunded in full regardless of any window above. The same applies if a paid feature was unavailable for a sustained period through a failure on our side.

What is not refunded

• Periods you used the service normally and then changed your mind about after the window above, other than the pro-rata rules already stated.
• Accounts closed by us for a serious breach of the terms of service, such as using the platform to process data you have no right to process.

Email hello@measura.dev from an address on the account, saying which payment and what happened. No form, no ticket queue.

We aim to answer within two business days and to return approved refunds within 10 business days, by the same route the payment arrived. How quickly it then appears is your bank’s business rather than ours.

This policy sits on top of the law, not in place of it. Nothing here removes a right you have under the laws of the Federal Republic of Nigeria, or under the consumer protection law of the country you are in if that law applies to you. Where the two differ, whichever gives you more takes precedence.

Measura is sold to businesses rather than to consumers, so the consumer cancellation regimes in the UK and the EEA will usually not apply. Where they do, they apply in full.

This policy is operated by Safli Technologies Ltd. Questions go to hello@measura.dev.